Shipping

Shipping & Returns

Shipping

We ship orders Monday through Friday. Once your order is placed, you’ll receive a confirmation email followed by a tracking number when your item ships.

  • Processing Time: 1–3 business days

  • Domestic Shipping: 3–7 business days via standard shipping

  • International Shipping: 7–21 business days (customs may cause delays)

  • Shipping Rates: Calculated at checkout

  • Free Shipping: On U.S. orders over $100

RETURNS

Returns & Exchanges

We stand behind the quality of everything we make. If you're not satisfied, we’ll make it right.

  • Return Window: Within 30 days of delivery

  • Condition: Items must be unworn, unwashed, and in original packaging

  • Exchanges: Free for domestic orders — subject to product availability

  • Refunds: Issued to original payment method within 5–7 business days of return receipt

  • Final Sale Items: Not eligible for return or exchange

To start a return or exchange, email us at:
CustomerService@MongiCrew.com
Please include your order number and reason for return.

Lost or Damaged Packages

If your order is lost or arrives damaged, contact us within 7 days of delivery. We’ll work with you to resolve the issue as quickly as possible.